Operations Officer / Student Services

Belval, Esch-sur-Alzette
CDI
Temps-plein

Il y a 2 mois

The is an international research university with a distinctly multilingual and interdisciplinary character.Your roleThe Student Department (SEVE) is the reference point for all essential information related to the university journey. It supports students in various aspects of their student life, including study programs, housing, health, well-being and inclusion, associative engagement, as well as sports activities. SEVE also provides information on internships and employment opportunities.We are looking for a proactive, motivated and conscientious Operations / Student Officer. The recruited employee will be expected to provide highly responsible and professional services by handling administrative and organizational activities.Role:

Allocation of university accommodation (1000+ rooms) according to eligibility criteria. Need to ensure a reliable, auditable and fair process
Management of arrivals and departures in university residences, handling high volumes efficiently (hundreds of requests)
Following-up cleaning, claims and coordinating maintenance work in university residences
Monitoring payments and managing reinvoicing with accuracy
Conducting ad hoc analyses (availability, occupancy rate, debts) to support decision-making
Monitoring, documenting, and communicating key information related to rental contract management
Managing complex operations such as resolving complaints and disputes in a residential environment
Overseeing the implementation and continuous improvement of features in Planon, ensuring regular contact with the service provider
Handling general communication tasks, including managing phone calls, emails, website updates, and updating information in the Planon tool (software used for accommodation management)

Your profile

Master’s degree (Business School, Finance, or related field) or equivalent by working experience in coordination and financial management
At least 4 years of proven experience in a similar role
Strong organizational skills
Proficient communication skills both in English and French (spoken and written); German is a plus
High proficiency in standard IT tools, especially Excel
Must-have: rigor, ability to take initiative, and problem-solving mindset
Strong ability to adapt to a multicultural and multilingual environment

We offer

Multilingual and international character. Modern institution with a personal atmosphere. Staff coming from 90 countries. Member of the “University of the Greater Region” (UniGR)
A modern and dynamic university. High-quality equipment. Close ties to the business world and to the Luxembourg labour market. A unique urban site with excellent infrastructure
A partner for society and industry. Cooperation with European institutions, innovative companies, the Financial Centre and with numerous non-academic partners such as ministries, local governments, associations, NGOs …

How to applyApplications should include:

Curriculum Vitae
Cover letter

Early application is highly encouraged, as the applications will be processed upon reception. Please apply ONLINE formally through the HR system. Applications by Email will not be considered.All qualified individuals are encouraged to apply. In line with our values, the University of Luxembourg promotes an inclusive culture. We encourage applications from individuals of all backgrounds and are dedicated to upholding equality and respect for our employees and students.General information:

Contract Type: Permanent
Work Hours: Full Time 40.0 Hours per Week
Location: Campus Belval
Internal Title: Student officer
Job Reference: UOL07074

Université du Luxembourg

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