Custody Client Services Officer
- Luxembourg
- Contrat
- Temps-plein
- Maintain and enhance relations with existing customers by resolving incoming queries and service issues;
- Maintain log of activity and queries in order to extract Key Performance Indicators and present to Management;
- Provide solutions for the customers’ needs;
- Contributing to team effort by accomplishing related results as needed;
- Work collaboratively with other departments in MIBL and affiliated entities in order to satisfy MIBL’s customer’s.
- Assisting and supporting the Custody and Banking Services staff in their daily tasks, if required;
- Assisting his direct Supervisor on any urgent matter;
- Escalate any urgent matter to his direct Supervisor.
- Good understanding of the custody and fund industry;
- Ability to work with colleagues of the bank and external parties, and escalate to reporting line when necessary;
- The ability to work accurately, with attention to details;
- Team player & excellent communication skills;
- Result - oriented and ability to work under pressure;
- Good organization skills;
- Ability to prioritize;
- Dynamic and results-oriented.
Attention: Human Resources Department
287-289, Route d’Arlon
L – 1150 Luxembourgor via jobs.lu“Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)"
Jobs.lu