Custody Client Services Officer

  • Luxembourg
  • Contrat
  • Temps-plein
  • Il y a 23 jours
Job DescriptionMitsubishi UFJ Investor Services and Banking (Luxembourg) S.A. (MIBL) is a Bank incorporated in Luxembourg and is fully owned by Mitsubishi UFJ Trust and Banking Corporation, member of the Mitsubishi UFJ Financial Group, one of the largest financial groups worldwide.MIBL provides a wide range of financial services to institutional investors including depositary, custody, fund administration and other banking-related services.MIBL now has an opening in its Custody & Banking Services Department for a:Custody Client Services Officer (CDD – one year)(Ref: CCSO – 03/2024)Primary functions:Under the supervision of your hierarchical line, you are in charge of all matters that are in the function competences.
  • Maintain and enhance relations with existing customers by resolving incoming queries and service issues;
  • Maintain log of activity and queries in order to extract Key Performance Indicators and present to Management;
  • Provide solutions for the customers’ needs;
  • Contributing to team effort by accomplishing related results as needed;
  • Work collaboratively with other departments in MIBL and affiliated entities in order to satisfy MIBL’s customer’s.
  • Assisting and supporting the Custody and Banking Services staff in their daily tasks, if required;
  • Assisting his direct Supervisor on any urgent matter;
  • Escalate any urgent matter to his direct Supervisor.
Specific knowledge & skills:
  • Good understanding of the custody and fund industry;
  • Ability to work with colleagues of the bank and external parties, and escalate to reporting line when necessary;
  • The ability to work accurately, with attention to details;
Human relations
  • Team player & excellent communication skills;
  • Result - oriented and ability to work under pressure;
  • Good organization skills;
  • Ability to prioritize;
  • Dynamic and results-oriented.
If you are interested in pursuing this opportunity further, please send your application letter with a detailed curriculum vitae to:Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A.
Attention: Human Resources Department
287-289, Route d’Arlon
L – 1150 Luxembourgor via jobs.lu“Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)"

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