Transfer Agency Oversight Manager
Invesco
- Luxembourg
- CDI
- Temps-plein
Delivering superior EMEA TA servicing through the oversight of TPAs performance in managing Cross Border funds through effective relationship management, adherence to agreed standards, and SLA's within a controlled and regulated environment.You Will Be Responsible For:Managing the day-to-day responsibilities of the TA oversight team, managing regulatory & product developments/ changes ensuring TPAs adherence to regulatory and/or company standards and service levels (within the required timescale) and that Invesco continues to deliver an excellent level of customer service.Creating excellent relationships/rapports with TPA’s, Service Providers and key business partners. Managing relations with TPAs, service providers, internal stakeholders & local offices.Managing the oversight of internal delegates; ensure local procedures are in place, support in decision making and escalating exceptions to functional management and/or Luxembourg Conducting Officer as required.Producing and delivering required reporting to management forums.Management of operational activities to required standards, within agreed timelines, adhering to regulatory and procedural guidelines.The Experience You Bring:Proven leadership and management of teams – minimum 7 years’ experience in the industry, with particular emphasis of managing TA and/or Oversight functionsExperience of monitoring systems processes and service standardsExperience of making sound business proposals in areas such as department structures, service standards, risk control and process improvement.Experience of managing Service Providers and TPAs.In depth knowledge of UCITS, SICAV & QIF/FCP & ETF regulationsGood general knowledge of systems and procedures as well as broad knowledge of how the TA work integrates with the company as a wholeAn understanding of both the key similarities and differences between the Cross Border and UK (EMEA) functions and regulations governing this would be advantageousGood knowledge of market in which the company is operating/funds are distributed, including market trends and relevant initiatives by competitors.Strong communication skills - adapting style to audience and including senior levels both internally and externally.Ability to manage and influence project outcomesStrong issue resolution skills with a focus on risk controlsAbility to inspire staff and manage performanceFlexibility and willingness to travel, as appropriateFull Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)YesWorkplace ModelAt Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to emea-talentacquisition@invesco.com. Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments)Equal Opportunities:
We are an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us, and be themselves at work.Our commitment to the community and environmental, social and governance investing:
We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.Recruitment Agencies:
Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.Regulatory:
This position may fall in-scope of one or multiple regimes/directives.