IT Support Specialist

• Serve as a dedicated service desk agent, incident analyst, and problem solver.
• Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.
• Maintain meticulous records of incident and problem information.
• Offer expert support both remotely and on-site, providing solutions where they are needed most.
• Play a pivotal role in PC environment reconfiguration and installation.
• Contribute to the creation of comprehensive operational support procedures.
• Craft technical content to enrich our knowledge database.
• Manage application testing and administration.
• Collaborate closely with system administration and database administration for seamless execution of tasks.

• Proficiency in both French and English, unlocking effective communication channels.
• An ITILV4 certification is a prerequisite (we provide the opportunity to obtain the certification prior to the commencement date).
• A minimum of 3 years' hands-on experience in a similar position.
• Basic knowledge of network systems.
• Prior experience working with a ticketing system.
• Excellent proficiency in all Microsoft Office applications.
• A collaborative team spirit paired with a strong customer-centric mindset.

• An attractive salary package with or without a company car
• 5 additional vacation days each year
• A dedicated training program with personal development plans
• Extra-legal advantages (IT material, banks, ...)
• Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

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