CTG Luxembourg - Call Desk Agent - Luxembourg
Computer Task Group
- Luxembourg
- CDI
- Temps-plein
- In charge of user support: you are the first point of contact for users.
- You manage phone calls and handle the various e-mails by following the procedures.
- You are in charge of encoding and resolving tickets in the tracking software.
- You dispatch the tickets to the expert teams if necessary.
- You are able to respect the contractual call deadlines.
- You are fluent in French, English, Luxembourgish and German.
- You are able to use a computer as well as the usual office tools such as Microsoft Suite.
- You are client oriented and appreciate contact with users.
- You idealy have a first experience in a call center.
- Knowledge of ticketing tools is a real asset.
- You appreciate teamwork and working in an international environment.
- A 13th month at the end of the year or each month
- Meal Vouchers or financial compensation
- A dedicated training program with personal development plans
- Extra-legal advantages (IT material, banks, ...)
- Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...
ICTJob