Application Expert (m/f/x)

Luxair

  • Luxembourg
  • CDI
  • Temps-plein
  • Il y a 20 jours
For our department Application Management within General Services, we are looking for a (an):Application Expert (m/f/x)Main duties:Job description:The Application Expert plays a crucial role in maintaining and enhancing the effectiveness of our application landscape. This individual serves as a key escalation point for the Service Desk and internal customers, addressing complex application-related support issues. The role involves continuous collaboration with IT stakeholders and vendors to manage application lifecycles, improve support processes, and contribute to IT service management (ITSM) knowledge.Key responsibilities:
  • Serve as an advanced support contact for the Service Desk and internal customers, addressing application-related inquiries and issues.
  • Enhance the ITSM knowledge base with detailed application support processes and user-centric articles.
  • Oversee the lifecycle management of a designated application portfolio, including road-mapping, licensing, integration, user training, support, and upgrades.
  • Proactively inform and advise business stakeholders on new application functionalities, utilizing established communication channels.
  • Collaborate with various IT teams and external vendors to define and establish necessary environments for testing and deploying new releases.
  • Engage in continuous improvement initiatives, developing and maintaining relevant guidelines and best practices.
  • Support on the creation of Business Impact assessments for the applications.
  • Participate in IT related projects, contributing expertise and insights.
  • Provide occasional administrative support within the activity scope, ensuring operational efficiency.
  • Uphold responsibility for ITIL process adherence and implementation within the domain.
Required profile:Qualifications:
  • Possession of a Bachelor's degree in Information Technology or an equivalent blend of education and experience in a similar role.
  • Demonstrated ability to prioritize tasks effectively.
  • Methodical approach to analysis and documentation with a keen attention to detail.
  • Proven reliability and precision in work output.
  • Exemplary customer service orientation and ability to act as a role model in this capacity.
  • Proficiency in standard office software applications.
  • Excellent communication skills in English, both verbal and written.
  • Strong training delivery capabilities, tailored to diverse audiences.
  • Effective presentation skills.
Desired skills:
  • Ability to work collaboratively and independently within a team-oriented environment.
  • Eagerness to learn and apply new technologies.
  • Advanced communication skills, capable of engaging with all organizational levels and external parties.
  • Familiarity with departmental tools and applications.
  • Agility and flexibility in responding to new challenges and priorities.
  • Basic understanding of ITIL Framework principles.
  • Commitment to delivering results within agreed timeframes and maintaining data confidentiality.
  • Additional language skills are considered a valuable asset.
The Application Expert in Luxair is a pivotal role aimed at enhancing our IT application services throughout our business lines. We are looking for a dedicated professional who demonstrates a passion for technology, a commitment to service excellence, and a deep understanding of application support dynamics. If you are seeking a challenging and rewarding career opportunity, we invite you to apply for this position.

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