Aubay - IT Support Agent EN/FR/DE/LU - Luxembourg
Aubay
- Luxembourg
- CDI
- Temps-plein
- Receive user's calls - First line resolution
- Recording incidents in the ticketing tool
- Assist managing workstations and mailbox: diagnostic user's problems
- Open tickets and follow up, keep users informed on incident status and progress
- Assign incidents to second line support
- Production of work-instructions
- Minimum 6 months experiences in a user support function.
- IT knowledge are mandatory
- Ability to determine computer problems and provide solutions: candidates have to appreciate call support and write documents in French and English.
- Luxembourgish, German, French and English spoken fluently
ICTJob