Customer Experience Solutions Specialist (f/m/d)

Dennemeyer

  • Luxembourg
  • CDI
  • Temps-plein
  • Il y a 1 mois
Team spirit and initiative are your most prominent strengths, and you are motivated to develop a long-term career in Intellectual Property, in a multicultural work environment? Apply now!Your Responsibilities
  • Technical implementation and global rollout of the Omnichannel contact center solution across multiple Business Units and Regions
  • Translate business needs into technical specifications while maintaining a global view, coordinating with external vendors and internal stakeholders to ensure successful delivery
  • Perform contact center system configurations and testing, validating that the tool functions as intended and aligns with customer experience and operational needs
  • Train and support teams across the organization, providing ongoing guidance and post-launch assistance
  • Create and maintain clear documentation of configurations, processes, and best practices for future scalability
  • Collect feedback from users and stakeholders to drive continuous improvement of the contact center solution
Your Profile
  • Bachelor's or Master's degree and at least 2 years of experience in a similar position
  • Proven track record in delivering enterprise technology rollouts in global organizations
  • Outstanding attention to detail and analytical thinking
  • Strong ability to translate business needs into technical specifications
  • Hands-on mentality and experienced in tool configuration and testing
  • Self-driven personality
  • Collaborative mindset with the ability to work effectively across business units, cultures, and time zones
  • Deep understanding of contact center technologies, or CRM systems, including their interdependencies and impact on customer experience. Experience of Talkdesk would be considered an asset
  • Fluent in English is mandatory
Join and grow with us!
  • Develop and customize your long-time career within a fast growing multinational company
  • Enjoy working in multicultural teams and contribute to a diverse and international working environment
  • Organize your lifestyle with flexible working hours
  • Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
  • Celebrate success together as one team at our various corporate events
  • Attend a tailor-made onboarding program as well as individual training & development opportunities
  • Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment
Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Dennemeyer