A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.“Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.As member of the Infrastructure Support Team, you will be to help troubleshooting and resolving issues escalated by the Service Desk team. Level 3 support teams will also support you.YOUR ROLEAnalyze and resolve Infrastructure related Incidents, escalated by Service Desk,Includes: Workstation, Telephony, Mailing, Mobility & Printing related incidents,Calling end-users for Incident Troubleshooting,Close interaction with Service Desk and level 3 services facilitating the resolution or dispatching of Incidents,Coordinate with different IT Departments (packaging, security, system, network, etc.)YOUR PROFILECurrently pursuing a bachelor’s or master’s degree in computer scienceMotivated individuals who have shown a genuine interest in IT support and problem-solvingSound interest in Windows environments and administration tools: Windows 11, Office 365/2019, Active Directory, Exchange environmentSound interest in scripting (PowerShell) and automationKnowledge of Citrix / virtualization, Splunk, Nexthink, general deployment & packaging concepts (SCCM, App-V) will be appreciatedProactive, able to work quickly under stress and having good technical investigation skillsCurious, autonomous, organized, detail oriented with a sense of priorities and a strong team spiritStrong interpersonal skills, helping you to communicate effectively with users and quickly build a network within the companyFluent in French and EnglishNB: Please be aware that in accordance with the current law and job requirements, the selected candidate will be requested to provide a criminal record (section 3).Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.
