A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF300 billion and operating from over 25 offices across 4 continents.With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provideadvanced banking technology to other financial institutions.“Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.IT Support Specialist (Luxembourg)IT Support Specialist are responsible for providing IT support to Lombard Odier users in local offices. Tasks include installing, maintaining and repairing the hardware & software components of the organization’s computers. In addition, provide support for these systems through remote access or on-site visits as needed by management teams within their company.YOUR ROLEMicrosoft Windows 10&11 (AD, UEM, SCCM), Office 365, Teams, Mobile Device Management (iOS & Android), Citrix (XenApp, XenDesktop)Managing and Maintaining the Network Infrastructure under supervision of the Network Team (SD-WAN, SD-Access, wireless Infrastructure) and Network Troubleshooting (2nd Level)Maintain and update the network diagram in collaboration with the network teamManaging and Maintaining the Systems infrastructure together with the Systems Team (ESX)Managing and Maintaining the Printing infrastructureInstallation of Laptops, Desktops, Servers, SwitchesTroubleshoot and replace Laptops, Desktops and its componentsUpdate and maintain the Software and Hardware InventoryAssist in the budget process and manage contracts and negotiations with local vendorsOversee contractor’s installation and maintenance of computer hardware during office movesAdvise users on relevant hardware and software usageProvide support to the banks Independent Asset Managers in the regionCreate, update and maintain documentation, wikiParticipate in the implementation & deployment of group projects;Participate in the Business Continuity Plan and be a point of contact in case of BCP invocationYOUR PROFILE+5-years’ experience in similar function ideally as IT technical supportDegree in Computer Science, engineering or relevant field, and certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)Willingness to continuously learn and high interest in new technologiesExcellent knowledge in installing, maintaining and troubleshooting computers running Windows 10 & 11Good knowledge of Microsoft 365, TeamsGood understanding of the OSI model and Enterprise Network Infrastructure or willingness to learnGood knowledge of Apple and Android mobile devicesHigh readiness to get things doneVery good organization skills and ability to work independently and to be a great team playerStrong service orientation and excellent communication skillsOur Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.Should you recognise yourself in this mission statement, we would be happy to receive your application. It will be handled in the strictest confidence.
