CMDB Administrator - Luxembourg

ARHS Group

Luxembourg
CDI
Temps-plein

Il y a 30 jours

ARHS? Arhs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services. We are composed of nine entities (Arhs Developments, Arhs Developments Belgium, Arhs Consulting, Arhs Spikeseed, Arhs Cube, Arhs Digital, Arhs Technologies, Arhs Developments Hellas and Arhs Developments Italia) that are unified by the Arhs Group, with more than 1000 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy. Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework. Our Vision and Values Our vision is to be the most caring and reliable IT company on the market place for both clients and our people. Our values are: caring, agility, excellence, innovation, continual improvement, and reliability. Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability. Our Culture We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization. Our Brand The Arhs (pronounce [aris]) name comes from Greek Mythology. Arhs is the son of Zeus and the God of War – in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business. Don’t hesitate! Join our team What you’ll get: An informal hierarchy and work environment: Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests. An attractive salary package: With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do. A strong corporate culture: You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients – our values from the foundation of the way we work. Learning & development opportunities: We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work. Exciting projects: You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology. A rock solid company: With more than 210 customers, and 30% organic growth in FY2021, you’ll join a business with a sustainable and growth-oriented plan. But let’s talk about it face to face! You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.Job DescriptionYou are talented, motivated and ambitious? Then, we will be more than happy to meet you!ARHS Cube is looking for a CMDB Administrator (m/f) to support the planning, architecture, analysis, design, implementation, administration, and operations of CMDB/FLAM solution.Your main responsabilities:??

Administration of CMDB platform
Insure availability of monitoring solution (monitoring, alerting) in 24/7 mode (oncall)
Insure availability of CMDB solution in 24/7 mode (oncall)
Handle daily operation activities (requests, changes and incidents)
Follow the day to day activity of the team
Manage weekly meeting with SDMs
Insure that requests and incidents are resolved within agreed KPI
Incident management: Responsible for informing incident manager, system and application owners of none completeness and/or none accuracy, critical error detected by the monitoring solution on regular basis
Respond to technical support tickets for CMDB / FLAM features and configuration
Help service owners translate business needs into monitoring, CMDB/FLAM solution;
Deploy in production & administrate Monitoring, CMDB tools on the existing perimeter
Setup test & validation of new applications (release, patch)
Maintain documentation (how-to, normalization, installation). Participation in project and customer and technical team training
If necessary, provide training and support to application owners and technical team to enable them to respond to all data and quality standards

Your profile:

At least 6 years of professional experience for Senior CMDB Remedy Administrator
BMC CMDB (at least version 19 or +)
BMC ARS Remedy (at least version 19 or +)
Databases: Oracle, Mysql
System: Linux/UNIX
Web services: RESTFul, SOAP
Ticketing Tools: SMT HP Service Manager
ITIL knowledge
Languages: Shell (like ksh, bash), Python and other languages are an asset
Knowledge of ServiceNow is an asset
Fluent in English (at least B2 Level)
Ability to supervise and work simultaneously on different activities with a variety of projects and short deadlines
Good analytical skills as well as time management skills, interpersonal and communication skills (written, verbal and presentation skills)

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