Training Assistants

Serco

  • Luxembourg
  • CDI
  • Temps-plein
  • Il y a 17 jours
Job IntroductionSerco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.We are currently seeking an experienced and dynamic Training Assistant to join our team in Luxembourg Office.Main ResponsibilitiesBackgroundThe work consists in:
  • General administrative support: help with day to day administrative task of the centre (e.g. online purchases, entering a purchase requisition, mission requests, document management, meeting planning);
  • Student technical support: solve first level requests (e.g. login problems, request for generic information) or dispatch messages to relevant people;
  • Instructor support: support of Instructors in the training delivery and development process (e.g. coordination, review and update of course information, attendance tracking and up course reports);
  • Contract coordination: process customer requests for services and coordinate with internal services to ensure a smooth service delivery;
DESIRED PROFILEEUROCONTROL requires 2 (two) persons to assist internal staffEducational requirementsMandatory:University Degree of at least 3 years and one year of relevant professional experience.Successful CandidateLanguage Requirements:MandatoryThe candidate shall be able to communicate in English. This shall be supported by English language certification, relevant education or experience equivalent to C1 as defined in the Common European Framework of Reference (CEFR).DesirableThe candidate should be able to communicate in French. This shall be supported by language certification, relevant education or experience equivalent to A2 as defined in the Common European Framework of Reference (CEFR).Technical/professional qualificationMandatory:
  • The candidate shall have at least two years of experience with the use of the Microsoft Office 365 Suite including collaborative applications (e.g. Teams, SharePoint). This shall be supported by describing the relevant professional activities.
  • The candidate shall have at least two years of experience supporting customers (internal or external) using structured communication approach (e.g. using emails, organising meetings when needed). This shall be supported by describing the relevant professional activities.
  • The candidate shall have at least two years of experience providing administrative support (e.g. entering purchase request, mission planning, purchase, meeting planning). This shall be upported by describing the relevant professional activities.
Desirable:
  • The candidate should have at least one year of experience with course administration on a Learning Management System. This shall be supported by describing the relevant professional activities.
  • The candidate should have at least one year of experience working in an ISO 9001 managed organisation. This shall be supported by describing the relevant professional activities.
  • The candidate should have at least one year of experience working in an educational environment. This shall be supported by the description of the courses delivered and the pedagogical approaches taken.
  • 10. The candidate should have at least one year of experience in developing support documentation (e.g. PDF guidelines, tutorial video, software contextual support). This shall be supported by the description of documentation produced and the relevant activities.
Other requirements (personal characteristics)Mandatory
  • The candidate shall display the following values: diversity, stakeholder focus, integrity, readiness to change, result driven. This will be evaluated during the interview.
  • The candidate shall display the following behavioural competencies: Planning and organisation (Displays an organised and methodical approach), Quality focus (Delivers consistent quality in work), Result focus (Strives to meet work expectations).
About the CompanySerco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found atWhy should you join Serco ?
  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisationAt Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It's a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.In the UK we are proud to be a Disability Confident Leader in the government's scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment TeamImportantAny offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.Please contact the recruitment team if neededData Protection:For more information on how the personal data is processed, please see the link .

Serco