Asset Management - Global Liquidity, Client Account Manager

Luxembourg Senningerberg, Luxembourg
CDI
Temps-plein

Il y a 1 mois

Job Category: Client ServiceJob Description:The successful candidate for this role at JPMorgan Asset Management in Luxembourg is a member of the “Account Managers” team who are the primary contacts for all services related to our EMEA Global Liquidity clients investing in JPMorgan Money Market Funds. Working in a team orientated environment with Internal partners, third party vendors, Sales, Sales Support, Marketing and other operational teams located in different locations, you will be responsible for ensuring the delivery of excellence and seamless, integrated experience to our clients across all JPMorgan Asset Management Global Liquidity products.As a Client Account Manager you will be responsible for delivering exceptional operational support to the client service team and to the Global Liquidity clients of J.P. Morgan Asset Management. Provide pro-active service delivery and resolution to internal partners and client queries. The Global Liquidity Business is expanding rapidly and a high level of flexibility and adaptability is necessary to meet the requirements for the position.Job responsibilities:

Act as day-to-day contact for internal partners, assigned group of clients, supporting client account manager team
Successful On-boarding (Operational capabilities) process including Retrocessions
Coordinate AML-KYC refreshes with relevant parties
Own day to day operational processes
Perform and take ownership of all required client service functions including: Maintenance of client records; Ensure timely processing of all operational tasks and internal reporting within strict timeframes to ensure high quality service delivery
Phone dealing
Compliance with all internal procedures
Clearly communicate significant client issues internally and document/escalate as appropriate
Respond to client queries and other third party requests
Promote STP means and JPM trading platform

Required Qualifications, Capabilities and Skills:

Fluent in English, Excellent communication skills both oral and written.
Client servicing/Client support function with experience in the financial sector/transfer agent
Strong client service and analytic mind-set
Bright, enthusiastic, motivated individual; Team player but able to work independently
Confident, professional approach to deal with various team including sales, portfolio managers and broader teams
University degree level education preferred
Client focused and able to gain an in-depth understanding of clients' operational needs
Highly accurate with good attention to detail
Ability to multitask and to pursue/meet deadlines
Proactive/self-starter
Flexible/ability to adapt to change

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

JPMorgan Chase

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